Frequently Asked Questions
How can I place an order?
Simply browse our collection, select your preferred saree, add it to your cart and proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets and other secure online payment methods.
Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on your location and the products ordered. You can check eligibility during checkout.
How long does delivery take?
Orders are typically delivered within 3–10 business days depending on your location.
How can I track my order?
Once your order is shipped, you will receive tracking details via email, SMS or WhatsApp. You can also use our Track Order page.
Do you ship across India?
Yes, we deliver to most locations across India through trusted courier partners.
Can I cancel my order?
Orders can be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.
What should I do if I receive a damaged or incorrect product?
Please contact our support team within 48 hours of delivery and share photos of the product. We will review your request and provide assistance.
Can I return or exchange a saree?
Eligible products may be returned or exchanged according to our Return & Refund Policy. Please review the policy for complete details.
How will I receive my refund?
Approved refunds are processed to the original payment method within 7–10 business days after successful inspection of the returned product.
Are the product colors exactly the same as shown online?
We make every effort to display accurate product colors. However, slight variations may occur due to screen settings, lighting and photography.
Is my personal information secure?
Yes. We use secure technologies and trusted payment gateways to protect your personal and payment information.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your information easily.
What if my order is delayed?
Occasionally, delays may occur due to courier issues, weather conditions or high order volumes. Our support team will assist you with updates.
How can I contact customer support?
You can contact us through phone, email or our Contact Us page for any assistance regarding products, orders, shipping or returns.