Return & Refund Policy

Return & Refund Policy

At Raju’s Sarees, customer satisfaction is our top priority. We strive to provide high-quality sarees and ethnic wear. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The product is unused, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories are intact.
• The return request is submitted within 7 days of delivery.

Products that show signs of use, alteration, washing, or damage caused after delivery will not be eligible for return.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or altered products
• Products purchased during clearance or special sale events
• Gift cards or promotional items
• Products returned without original packaging and tags

Return Request Process

To initiate a return:

1. Contact our customer support team within 7 days of receiving your order.
2. Share your order number, reason for return, and supporting photos (if applicable).
3. Once approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

Refund Policy

After receiving and inspecting the returned product:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method whenever possible.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange subject to product availability.

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery by providing clear photographs and order details. We will review the request and provide a suitable resolution.

Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests may not be accepted.
• Eligible cancellations will be refunded to the original payment method.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), return shipping costs may be covered by us.
• For other approved returns, customers may be responsible for return shipping charges.

Contact Us

For return, exchange, or refund-related assistance, please contact us:

Raju’s Sarees
Opp. Gandhi Maidan, Sardarpura, Jodhpur, Rajasthan 342003
📧 Email: support@rajusarees.com
📞 Phone: +91-7300000344

We appreciate your trust in Raju’s Sarees and are committed to providing a smooth shopping experience.